FAQ's

What products or services do you offer?

We are a gift shop that has ready made gift arrangements on hand and we also have a verity of bags and plush. We also offer customization services as on spot embroidery and Mug and T-Shirt printing

What is your return policy?

We don't accept returns on our custom products but are happy to make something right if there was a problem on our side. For items just purchased in store, (arrangements are excluded) we will return if all tags are on the item and they are in perfect conditions, receipt is needed.

What is your shipping policy?

We ship out in 2 days from our store in Doraville GA, please refer to your tracking number for the status on your shipment. Pricing can be seen before check out

How can I contact you?

info@thingsandstuffcustom.com

770-558-3110

from 10am-7pm eastern time

What is your company's history?

We started as a booth at a flea market run by mother and daughter and as we saw a need for small quantality custom made items we shifted our gears towards custom making t-shirts and other apparel. Once we moved out of the flea market and moved into our brick and mortar where we shifted our focus on making custom gift with the help of our customization services. We also added balloons and other party supplies to our inventory for the continence of our customers.

How long does it take to process an order?

For our online orders are ready in 24 hours, if a design is custom we would need more time to create the design, get customer approval and then make it, we usually ask for a week for a custom design.

Do you offer any discounts or promotions?

We have two discounts,

If you share and tag us you are eligible for a 15% off our next purchase
Referring a new customer you and the new customer are eligible for 10% off each

How can I track my order?

Once your order is shipped you will receive an email with your tracking number. Please refer to your tracking number for shipping updates, once the package has left our hands we don't have control over speed.

What is your customer service policy?

At Things & Stuff, we are committed to providing exceptional customer service to every person who interacts with our business. We understand that customer satisfaction is crucial to our success, and we strive to exceed our customers' expectations at every opportunity.

Our customer service policy includes:

Listening and Understanding: We promise to actively listen to our customers and understand their needs and concerns.
Prompt and Courteous Response: We pledge to respond promptly and courteously to all customer inquiries, whether by phone, email, or in-person.
Accurate and Helpful Information: We are committed to providing accurate and helpful information about our products and services, and to answering all customer questions to the best of our ability.
Resolution: We promise to work quickly and effectively to resolve any customer issues that arise, and to keep our customers informed throughout the process.
Respect and Empathy: We will treat all customers with respect and empathy, regardless of their background or situation, and we will never discriminate based on race, gender, sexual orientation, or any other factor.
Fair and Transparent Pricing: We guarantee to provide fair and transparent pricing, as well as clear and honest communication about any fees or charges.
Continuous Improvement: We are committed to continuously improving our customer service by gathering and acting on customer feedback and suggestions.
Data Protection: We pledge to protect customer privacy and data, and to handle any personal information securely and responsibly.

We believe that by following this customer service policy, we can create a positive and satisfying experience for all of our customers. If you have any questions or concerns, please do not hesitate to contact us at any time.

Can I cancel my order?

We allow cancelations up to 8 hours from the order time, after that your order has been processing and no longer can be canceled. Custom orders can not be returned or exchanged for their nature.